Products manufactured by Autumn UK are covered by a five-year warranty in respect of quality and compliance with regulatory requirements. Such a warranty is only valid and applicable if the manufactured products are for domestic use only and they have been installed, maintained and used in accordance with the manufacturer’s instructions, guidelines or in accordance with generally accepted industry standards and practices. The warranty excludes all door seals. Any claim shall not be deemed as extending the term of our 5-year warranty.
No liability shall arise under the terms of the warranty if:-
1) The customer continues to use the product after notification of a defect to the manufacturer
2) The defect arises as a result of the customer failing to follow oral or written instructions for the installation, use or maintenance of the products
3) The customer alters or seeks to repair the product themselves or through third parties without the written consent of Autumn UK
4) The defect arises as a result of fair wear and tear, wilful damage, negligence or abnormal conditions
Our warranty is limited to a repair or replacement at the discretion of Autumn UK. Where an identical part or product is not available we will replace with the nearest equivalent.
No liability will be accepted for incidental, consequential loss, labour or travelling expenses.
For all products supplied but not manufactured by Autumn UK the standard original manufactures warranty will apply.